Need a leader who can navigate complex organizational landscapes and deliver tangible results? I’m Chris Smies, a highly motivated and process-oriented professional with 20 years of extensive experience in project and program management. My background, including leading the Salesforce Business Group at Accenture Netherlands, has honed my ability to implement cutting-edge practices and drive efficiency. I’m specialized in global front-end transformation programs across Marketing, Sales, and Service, as well as Operations and Order-to-Cash.
I am adept at assessing complex situations, making sound judgments, and fostering effective communication across all levels. My strengths include not only budget management and forecasting, but also creative problem-solving and team coaching, ensuring successful outcomes for multi-priority initiatives. I bridge the gap between business needs and IT capabilities, bringing comprehensive expertise to every engagement.
My expertise lies in translating intricate business challenges into clear, actionable strategies, ensuring measurable business value from greenfield implementations to executive-level initiatives. I excel at cross-functional collaboration, fostering strong stakeholder relationships, and coaching teams to achieve peak performance. If you’re looking for an adaptable, results-oriented partner who thrives on innovation and operational excellence, let’s connect.
General expertise
- Project & Program Management (Scrum, SAFe, Kanban, DevOps, Prince2, CMMIV1.3, ITILV4, BiSLV3, ADM)
- Salesforce Solution Architecture & Greenfield implementations
- Business Transformation & Value Frameworks
- Strategic Account Management & Deal shaping
- Team development, Coaching, capability development
- Budgeting, Forecasting and KPI monitoring
- Change Management
- Resource Management
- Cross-Functional Collaboration.
Technology and Methodological Competencies
- Customer Relationship Management
- Salesforce: Sales Cloud, Service Cloud, Marketing Cloud, Field Service Lightning, Agentforce AI
- Oracle Siebel CRM
- Jira Atlassian
- System Implementations: from analysis, design, build, test, deploy, aftercare, up to application management)
- Continuous improvement and continuous development (CI/CD)
- Test Automation
Languages
- Dutch (Native)
- English (Fluent)
- German (Moderate)
Industry expertise
- Public Sector:
- Immigratie – en Naturalisatiedienst
- Raad voor de Kinderbescherming
- Consumer Goods:
- Jacobs Douwe Egberts
- Heineken
- Insurance
- ARAG
- Finance
- ING
- Van Lanschot Bankiers
- Nationale Nederlanden International
- Rabobank
- BPD Bouwfonds
- Resources
- Ennatuurlijk
- Communication and Technology
- INTO Telecom
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